Returns & Exchange

At JAYS POUT COSMETICS LTD, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a hassle-free return policy.

Eligibility Criteria

• Timeframe: Returns must be initiated within 30 days of delivery.
• Condition: Items must be unused, unopened, and in original packaging.
• Proof of Purchase: Order number or receipt is required.
• Non-Returnable Items: Final sale items and gift cards cannot be returned.

What We Don't Accept

• Used or Opened Products: For hygiene reasons, we cannot accept used products.
• Damaged Items: Items damaged by the customer.
• Sale Items: Items purchased during clearance sales.

Once we receive and inspect your return, we will process your refund:

• Processing Time: 5-7 business days after receiving the return.
• Refund Method: Refunds are issued to the original payment method.
• Shipping Fees: Original shipping fees are non-refundable.
• Return Shipping: Customer is responsible for return shipping costs.
• Notification: You'll receive an email confirmation once processed.

If you'd like to exchange your product for a different item, we offer free exchanges:

• Exchange Eligibility: Products must be unopened and unused.
• Free Exchange: No additional fees for exchanges.
• Price Difference: If the new item costs more, you pay the difference.
• Process: Email us with your request and we'll guide you through.

Fill out the form below and our team will get back to you within 24 hours.