Frequently Asked Questions

Placing an order on Jay's Pout is easy! Simply browse our product collection, select your desired items, add them to your cart, and proceed to checkout. You will need to provide your shipping details and choose your preferred payment method. Once confirmed, you will receive an order confirmation via email.

If you need to modify or cancel your order, please contact our customer support team immediately at info@jayspout.com or call us at 0814 824 8947. We will do our best to accommodate your request if the order has not yet been processed for shipping.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier's tracking portal. If you have any questions about your shipment, feel free to contact our support team.

Yes! At Jay's Pout, we are proud to be a 100% cruelty-free brand. We never test our products on animals and are committed to ethical and sustainable practices. All our products are developed with the highest standards of quality and compassion.

Our lip products are formulated with premium, nourishing ingredients including natural oils, shea butter, vitamin E, and botanical extracts. We prioritize ingredients that are gentle on the skin while delivering vibrant color and lasting hydration. A full list of ingredients can be found on each product page.

Absolutely! Our products are dermatologist-tested and formulated to be gentle on all skin types, including sensitive skin. We avoid harsh chemicals and use hypoallergenic ingredients to ensure a safe and comfortable experience for everyone.

We offer free shipping on all orders over ₦50,000. For orders below ₦50,000, a flat shipping rate of ₦2,000 applies. We use reliable courier services to ensure your package arrives safely and on time. You can view the shipping cost at checkout before completing your purchase.

Delivery times vary depending on your location. Typically, orders within Lagos are delivered within 1-2 business days, while deliveries to other states in Nigeria may take 3-5 business days. You will receive a tracking number to monitor your package's progress.

Currently, we ship exclusively within Nigeria. We are working on expanding our shipping capabilities to serve international customers. Stay tuned for updates on our shipping destinations!

We accept a variety of payment methods including debit/credit cards (Visa, Mastercard, Verve), bank transfers, USSD payments, and QR code payments. All transactions are securely processed through our trusted payment gateway Paystack.

Yes! Your payment security is our top priority. We use industry-standard encryption and secure payment gateways (Paystack) to protect your financial information. We do not store your card details on our servers, ensuring a safe and secure shopping experience.

We offer a 30-day return policy on all unopened and unused products. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please contact our customer support team to initiate the return process.

To return an item, please email us at info@jayspout.com with your order number and reason for return. Our team will provide you with the return address and instructions. Please ensure the item is in its original packaging and unused condition.

If the return is due to a product defect or an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees. Please contact our team for more details on your specific return case.